How do I reset my Hisense TV black screen: Simple troubleshooting tips to fix the issue

Are you currently experiencing a black screen on your Hisense TV and looking for a solution? This article will provide you with simple troubleshooting tips to help you reset your Hisense TV and resolve the black screen issue. Whether it’s a minor glitch or a more complex problem, we’ve got you covered with step-by-step instructions to get your TV back up and running in no time.

Checking The Power Source And Connections

When faced with a black screen on your Hisense TV, the first step is to check the power source and connections. Ensure the power cord is securely plugged into a functioning outlet and that the TV is receiving power. If the TV is connected to a surge protector or power strip, make sure it is turned on and functioning properly.

Next, check the connections between the TV and any external devices such as cable boxes, gaming consoles, or DVD players. Ensure all cables are securely plugged in and properly connected. If you are using HDMI cables, try unplugging and re-plugging the cables to ensure a secure connection.

It is also worth checking the input source on the TV. Use the TV’s remote control or the buttons on the TV itself to cycle through the available inputs and make sure the correct source is selected.

By thoroughly checking the power source and connections, you can eliminate any potential issues that may be causing the black screen problem on your Hisense TV.

Adjusting The Display Settings On The TV

Adjusting the display settings on your Hisense TV can help resolve black screen issues. Sometimes, incorrect display settings can cause the screen to go black. Here’s a brief guide on how to adjust the display settings:

1. Press the Menu button on your Hisense TV’s remote control.
2. Navigate to the Picture or Display menu using the arrow keys and press Enter.
3. Look for options like Picture Mode, Contrast, Brightness, or Backlight. Adjust these settings to moderate or default values.
4. If there is an option for Color Temperature, set it to Normal or Standard.
5. Save the settings and exit the menu.
6. Wait for a few seconds to see if the black screen issue is resolved.

Sometimes, the TV’s settings can accidentally be changed, causing display abnormalities. By adjusting the display settings back to their default or recommended values, you can often fix the black screen problem on your Hisense TV. If the issue persists, you can move on to the next troubleshooting steps to reset the TV or update its firmware.

Resetting The TV To Factory Settings

Resetting your Hisense TV to its factory settings can often resolve a black screen issue and other technical problems. This process will erase all your personal settings and return the TV to its original state, so it is essential to backup any important data beforehand. Here is a step-by-step guide on how to reset your Hisense TV:

1. Start by locating the “Menu” button on your TV remote control.
2. Press the “Menu” button and navigate to the “Settings” or “Setup” option.
3. Look for the “System” or “About” option and select it.
4. Choose the “Reset” or “Restore to factory settings” option.
5. You may be prompted to enter a PIN or password. If you previously set one up, enter it as required.
6. Confirm your selection and wait for the TV to reset. This process may take a few minutes.
7. Once the reset is complete, the TV will restart with the default factory settings.
8. Set up the TV again, including your preferred language, internet connection, and picture settings.

By resetting your Hisense TV to factory settings, you can eliminate any software glitches or conflicts that may have been causing the black screen issue. However, if the problem persists, further troubleshooting or professional assistance may be needed.

Updating The TV’s Firmware

Updating the firmware on your Hisense TV can often resolve black screen issues and improve its overall performance. Firmware refers to the software embedded in your TV’s hardware and periodically updating it ensures that your TV has the latest features and bug fixes.

To update the firmware on your Hisense TV, start by checking the model number and visiting the Hisense support website. Look for “Downloads” or “Support” section, where you can find the latest firmware version available for your specific TV model. Download the firmware file onto a USB flash drive.

Make sure your TV is connected to a stable internet connection and insert the USB drive into the USB port on the TV. Go to the “Settings” menu on your TV, navigate to “System,” and then select “About.” Look for an option that says “Check for updates” or “Upgrade firmware.” Follow the on-screen instructions to initiate the firmware update.

Ensure that your TV remains plugged in and connected to the internet during the update process, as any interruption can cause problems. Once the update is complete, your TV should automatically restart. Check if the black screen issue has been resolved.

Troubleshooting The HDMI Or AV Connections

If you are experiencing a black screen on your Hisense TV, one possible culprit could be a problem with the HDMI or AV connections. To troubleshoot this issue, follow the steps below:

1. Check the HDMI or AV cables: Ensure that all cables are securely connected to both the TV and the external devices, such as a cable box, DVD player, or gaming console. If any cables are loose or damaged, try replacing them with new ones.

2. Try different HDMI or AV ports: Sometimes, certain ports on the TV may not be working properly. Switch the HDMI or AV cables to a different set of ports and see if that resolves the black screen issue.

3. Test with different devices: Connect a different device, such as a different cable box or gaming console, to the TV using the same HDMI or AV cables. If the black screen issue disappears, it indicates that the problem lies with the previous device.

4. Check the settings on the external device: Ensure that the output resolution of the external device matches the supported resolution of the TV. You may need to change the display settings on the device to avoid compatibility issues.

By troubleshooting the HDMI or AV connections, you may be able to resolve the black screen issue on your Hisense TV and get back to enjoying your favorite programs and movies.

Testing For A Faulty Remote Control Or Sensor

If you are facing a black screen issue on your Hisense TV, one possible reason could be a malfunctioning remote control or sensor. Before assuming that the problem lies with your TV’s hardware, it’s important to check if the remote control or sensor is causing the issue.

Start by checking the batteries in the remote control and replacing them if necessary. Ensure that there are no physical obstructions between the remote control and the TV’s sensor. Sometimes, dust or debris may accumulate on the sensor, preventing it from receiving signals properly. Clean the sensor gently with a soft cloth to remove any dirt.

If the issue persists, try using a different remote control to see if the problem lies with the original one. If the TV responds correctly with a different remote, it may be necessary to replace the original remote.

Testing for a faulty remote control or sensor is a crucial step in troubleshooting a black screen issue on your Hisense TV. By ruling out this possibility, you can focus on other potential causes such as hardware problems or seek professional assistance if needed.

Determining If The Issue Is With The TV’s Hardware

Determining if the issue is with the TV’s hardware is an important step in troubleshooting a black screen on a Hisense TV. Sometimes, the problem may not be related to any settings or firmware issues, but rather a physical hardware problem.

To determine if the issue lies with the TV’s hardware, you can start by checking the TV’s other functions. If the TV is working fine in terms of audio or if other inputs such as USB or DVD players are functioning properly, it is likely that the problem is with the TV’s hardware.

Another way to confirm if there is a hardware issue is by connecting another device, such as a gaming console or DVD player, to the same HDMI or AV input on the TV. If the external device displays properly, it further suggests that the issue is with the TV’s hardware.

In such cases, it is recommended to contact Hisense customer support or seek assistance from a professional technician. They will be able to diagnose and fix any hardware-related problems with the TV, ensuring that you can enjoy your Hisense TV without any black screen issues.

Determining If The Issue Is With The TV’s Hardware

If you have exhausted all troubleshooting steps and your Hisense TV still displays a black screen, it may indicate a hardware problem. At this point, it is essential to determine whether the issue originates from the TV’s hardware itself.

To do this, you can start by performing a visual inspection of the TV. Look for any physical damage, loose connections, or burnt components. Pay close attention to the power cord, HDMI or AV cables, and any other external devices connected to the TV. Ensure that everything is properly connected and in good condition.

Next, you can try connecting a different device, such as a DVD player or gaming console, to one of the TV’s available HDMI ports. If the external device works fine and displays correctly, it suggests that the TV’s hardware may not be the problem.

However, if the black screen issue persists even when using a different device, it might indicate an internal hardware problem within the TV. In this case, seeking professional assistance from a qualified technician or contacting the Hisense customer support team will be the best course of action. They can diagnose the issue accurately and provide guidance on repairs or further troubleshooting steps.


1. Why is my Hisense TV screen black?

There can be several reasons for a black screen on your Hisense TV. It could be due to a loose or disconnected HDMI cable, a malfunctioning power source, or a software issue. Checking these areas will help you identify the cause of the problem.

2. How can I fix a black screen on my Hisense TV?

To fix a black screen on your Hisense TV, start by checking the HDMI cable connection and ensure it is securely plugged in. Additionally, try restarting both the TV and the connected devices. If the problem persists, try a power cycle by unplugging the TV from the power source and leaving it unplugged for a few minutes before reconnecting it. If none of these steps work, you may need to contact Hisense customer support for further assistance.

3. Why does my Hisense TV have a black screen but still has sound?

If your Hisense TV has a black screen but you can still hear sound, it is likely a backlight issue. The backlight provides illumination to the screen, and if it malfunctions, the screen will appear black even though the TV is producing sound. In such cases, it is recommended to seek professional repair or contact Hisense customer support for guidance.

Wrapping Up

In conclusion, resetting a Hisense TV with a black screen can be easily resolved through simple troubleshooting steps. By checking the connections, power source, and remote control, users can often identify and rectify the issue causing the black screen. Additionally, performing a factory reset or updating the TV’s firmware can also resolve the problem. It is important to follow these troubleshooting tips before seeking professional assistance, as they can save time and effort in resolving the black screen issue.

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