Have you ever experienced the frustration of a non-responsive touchscreen on your Asus laptop? If so, you’re not alone. Touchscreen issues can be quite common, but luckily, there are several troubleshooting tips that can help you resolve the problem. In this article, we will explore some common reasons for touchscreen malfunctions on Asus laptops and provide helpful solutions to get your touchscreen working again.
Check For Physical Damage
Physical damage can cause the touchscreen on your Asus laptop to stop working properly. Before diving into technical troubleshooting, it’s crucial to assess if there are any physical issues with the screen. Inspect the display for any cracks, scratches, or dents. Additionally, check for any loose connections between the screen and the laptop body.
If you notice any physical damage, it is recommended to contact a professional technician or the Asus customer support for repair or replacement options. Keep in mind that attempting to fix the physical damage on your own may void your warranty or cause further damage.
In some cases, physical damage may not be visible to the naked eye. It is worth trying to gently clean the touchscreen using a microfiber cloth to remove any dust or debris that might be interfering with the touch sensitivity.
Remember, addressing physical damage is essential before proceeding to troubleshoot software or drivers, as a malfunctioning touchscreen could be a direct result of physical harm.
Update Or Reinstall Touchscreen Drivers
It is common for touchscreen-related issues to occur due to outdated or corrupt drivers. Updating or reinstalling the touchscreen drivers can often resolve the problem.
To update the drivers, follow these steps:
1. Press the Windows key + X and select Device Manager from the menu.
2. Expand the Human Interface Devices category.
3. Locate the touchscreen driver from the list (it may be listed as HID-compliant touch screen or something similar).
4. Right-click on the driver and select Update driver.
5. Choose the option to search automatically for updated driver software. Windows will then search for and install the latest driver.
If updating the driver doesn’t work, you may need to reinstall it. To do this, follow these steps:
1. Repeat steps 1 and 2 from the above instructions.
2. Right-click on the touchscreen driver and select Uninstall device.
3. Restart your laptop.
4. After the computer restarts, Windows will automatically reinstall the driver.
If the touchscreen still doesn’t work after updating or reinstalling the drivers, you can try using a third-party driver updater tool or visit the Asus support website to download the specific touchscreen driver for your laptop model.
Disable And Enable The Touchscreen
It can be frustrating when the touchscreen on your Asus laptop stops working, but before you jump to conclusions and assume it’s a hardware issue, try disabling and enabling the touchscreen. This simple troubleshooting step can often resolve the problem.
To disable and enable the touchscreen, follow these steps:
1. Press the Windows key + X on your keyboard to open the Power User menu.
2. Select Device Manager from the list.
3. In the Device Manager window, expand the Human Interface Devices category.
4. Look for a device with the word “Touchscreen” in its name. It may vary depending on your Asus laptop model.
5. Right-click on the Touchscreen device and choose Disable device. Confirm any prompts that may appear.
6. Once disabled, right-click on the Touchscreen device again and select Enable device.
After enabling the touchscreen, check if it’s now functioning properly. If not, move on to other troubleshooting steps listed in the article.
Note: The steps may differ slightly depending on your Windows version and Asus laptop model.
Calibrate The Touchscreen
Calibrating the touchscreen can help resolve any inaccuracies or calibration issues that may be causing it to not work properly. Here are the steps to calibrate the touchscreen on your Asus laptop:
1. Open the Control Panel by searching for it in the Windows search bar.
2. In the Control Panel, click on “Pen and Touch” or “Hardware and Sound” and then “Tablet PC Settings.”
3. In the Tablet PC Settings, click on the “Calibrate” button.
4. A calibration wizard will appear on the screen. Follow the instructions to calibrate the touchscreen by touching the designated points on the screen.
5. Once the calibration is complete, click on “Finish” to save the changes.
Calibrating the touchscreen allows the system to accurately interpret touch gestures and positions, improving its responsiveness. If the touchscreen still doesn’t work after calibration, you may need to try other troubleshooting methods or contact Asus customer support for further assistance.
Perform A Power Reset
Performing a power reset is an effective troubleshooting step to fix touchscreen issues on your Asus laptop. This involves completely shutting down the device and disconnecting it from any external power source. Here’s how to do it:
1. Save any ongoing work and close all open applications.
2. Shut down your Asus laptop by clicking on the Start menu, selecting the Power option, and choosing Shut Down.
3. Once the laptop is completely shut down, unplug it from the power source.
4. Disconnect any external devices, such as USB drives or charging cables.
5. Remove the laptop’s battery if it is removable.
6. Press and hold the power button for at least 15 seconds to drain any remaining power.
7. Reinsert the battery (if removable) and plug the laptop back into a power source.
8. Power on the laptop and check if the touchscreen is working properly.
Performing a power reset helps in resolving any temporary glitches or conflicts that may be causing the touchscreen to malfunction. If the issue persists, it is recommended to proceed with the other troubleshooting steps mentioned in this article.
Check For Software Or System Updates
Regular software updates can help resolve compatibility issues and improve the overall performance of your Asus laptop’s touchscreen. If your touchscreen is not working, it is crucial to check for available software or system updates to ensure that you have the latest drivers and firmware installed.
To check for updates, follow these steps:
1. Open the “Start” menu and click on the “Settings” (gear) icon.
2. In the Settings window, select “Update & Security.”
3. Click on “Windows Update” in the left pane.
4. Click on the “Check for Updates” button.
5. If any updates are available, click on “Install” to initiate the installation process.
For Asus laptops that run on a different operating system, such as macOS or Linux, check for software updates using the appropriate system settings or software update tools.
Installing the latest updates not only ensures that you have the most up-to-date software, but it may also contain bug fixes or improvements specific to the touchscreen functionality on your Asus laptop.
Run A Hardware Diagnostic Test
A hardware diagnostic test can help identify if there are any hardware issues causing your touchscreen to not work on your Asus laptop. This test will check the functionality of the touchscreen hardware and provide insights into any potential problems.
To run a hardware diagnostic test on your Asus laptop, follow these steps:
1. Restart your laptop and press the F2 key repeatedly during startup to enter the BIOS.
2. Navigate to the “Diagnostic” or “Tools” tab using the arrow keys.
3. Look for an option such as “Hardware Diagnostic Test” or “System Check” and select it.
4. Follow the on-screen instructions to initiate the test.
5. The diagnostic test will run and provide results indicating if any hardware issues were found.
If the test identifies any problems, it is recommended to contact Asus customer support for further assistance. They can provide guidance on how to resolve the issue or arrange for repairs if necessary.
Contact Asus Customer Support
If after trying all the troubleshooting tips mentioned above, your touchscreen still isn’t working on your Asus laptop, it may be time to contact Asus Customer Support. Asus has a dedicated support team that can assist you with any hardware or software issues you may be experiencing with your device.
Before reaching out to customer support, make sure to gather all the necessary information about your laptop, including the model number, serial number, and any error messages you have encountered. This will help the support team understand your issue better and provide a more efficient solution.
Asus provides various channels for customer support, including phone, email, and live chat. Visit the Asus official website to find the contact details specific to your region.
Remember to explain the troubleshooting steps you have already taken, as this will save time and prevent the support team from suggesting redundant solutions. Asus Customer Support will work with you to resolve the touchscreen issue and ensure that your laptop is functioning properly once again.
FAQ
1. Why is my touchscreen unresponsive on my Asus laptop?
There could be several reasons why your touchscreen is not working on your Asus laptop. It could be due to a hardware malfunction, outdated drivers, incorrect settings, or a software issue.
2. How can I fix a non-working touchscreen on my Asus laptop?
First, restart your laptop to see if it resolves the issue. If not, check if your touchscreen is enabled in the device settings. Update your touchscreen drivers to the latest version and ensure you have the latest system updates installed. If the problem persists, try performing a calibration or resetting the laptop to factory settings.
3. Why is my Asus laptop touchscreen only partially functioning?
If your touchscreen is only partially responsive, it could be due to a calibration problem. Try recalibrating the touchscreen by following the instructions in the laptop’s user manual. In some cases, a faulty digitizer or hardware issue might be causing the problem, and it may require professional assistance to fix it.
Final Thoughts
In conclusion, if you are experiencing difficulties with the touchscreen functionality on your Asus laptop, there are several troubleshooting tips that can help resolve the issue. By checking for driver updates, disabling and re-enabling the touchscreen, and ensuring there are no physical obstructions, you can increase the chances of resolving the problem without the need for professional assistance. However, if the issue persists, it is recommended to seek further technical support.